Shipping policy

Welcome to jewelrydana! Below are the details of our shipping policy. Please review carefully to ensure a smooth transaction.

1. Order Processing:

  • Order processing time is typically 2-3 business days after payment confirmation.
  • Please ensure accurate order information to avoid delays.

2. Accurate Address Information:

  • Customers must provide a complete and detailed shipping address, including postal code.
  • Incorrect or incomplete addresses may result in delivery issues or delays.

3. Shipping Fees:

  • Shipping fees will be calculated and displayed during checkout.
  • Some orders may qualify for free shipping depending on promotions or conditions.

4. Shipping Destinations:

  • Available shipping regions will be presented at checkout.
  • Please note, not all areas may be eligible for delivery.

5. Estimated Delivery Time:

  • Delivery times may vary depending on shipping destination.
  • Factors such as weather, global pandemic conditions, customs delays, and remote locations may impact delivery schedules.

6. Shipping Providers:

  • We partner with reliable courier services to ensure efficient delivery.
  • Specific shipping providers may vary based on location and order weight.

7. Tracking Information:

  • Tracking numbers will be provided upon shipment confirmation.
  • Customers can monitor their shipment status using the provided tracking information.

8. Delivery Acceptance:

  • Please ensure someone is available to receive the shipment at the provided address.
  • For failed delivery attempts, reshipping fees may be applicable.

9. Order Changes:

  • Changes to shipping details must be requested before the order is processed.
  • Once an order is shipped, no changes are permitted.

10. Shipping Delays:

  • Unforeseen circumstances such as weather issues or government regulations may result in delays.
  • Customers will be notified if significant delays occur.

11. Undelivered Packages:

  • Packages returned due to incorrect information or failed deliveries are subject to reshipping costs.
  • Refunds for undelivered packages may exclude shipping expenses.

12. International Shipping:

  • International shipping may include additional customs fees or import taxes.
  • Such charges are the customer’s responsibility.

13. Damaged or Lost Shipments:

  • In the event of damaged goods or missing packages, please contact our customer service team as soon as possible.
  • Investigations with shipping providers will be conducted before resolving claims.

14. Contact Information:

  • For any questions or concerns regarding shipping, please reach out to us at service@orderlyt.com.
  • We are here to assist you with your inquiries.