Return policy

Your satisfaction is our priority. At jewelrydana, we strive to make your shopping experience seamless and satisfactory. Please review our return policy below for details on how to return items purchased through www.jewelrydana.com.

1. Return Window: We accept returns within 30 days of receiving your items. If 30 days have passed, unfortunately, we cannot process your return.

2. Item Condition: All returns must be in their original packaging and condition. Items must be unworn, unused, and include all original tags, manuals, and accessories where applicable.

3. Proof of Purchase: A receipt or proof of purchase must be provided to complete your return request.

4. Refund Process: Refunds will be processed within 7 business days after we receive and inspect the returned item. Once processed, the refund will be initiated to your original payment method.

5. Bank Processing Times: Please note that bank processing times can vary. Refunds might be delayed due to factors such as holidays, banking regulations, or other external factors beyond our control.

6. Non-Returnable Items: Certain items are exempt from being returned, such as perishable goods, intimate or sanitary goods, or any items marked as final sale. Please check the product description for specific exclusions.

7. Shipping Costs: Shipping costs for returning your item are the responsibility of the customer. Shipping fees are non-refundable unless the item was received damaged or defective.

8. Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at service@orderlyt.com and provide photo evidence. We'll work with you to resolve the issue promptly.

9. Contact Information: For any questions or concerns about the return process, please do not hesitate to reach out to our support team at service@orderlyt.com.